Steve Edwards
Managing Director
Steve founded activIT systems in 2004, and over the journey has experienced the joys, demands, and occasional stresses, of owning and managing a successful small business. He is a proud Dad of a young family and loves watching the cricket and the footy.
With a mentality that we can always do something better than we’ve done it in the past, Steve strives to ensure that activIT systems provides not only great products and services to our clients in the most cost effective ways possible, but also the reassurance and reliability to clients that when they need us, we’ll be there for them.
Steven Patterson
Service Manager
Steven has come from an e-commerce and Internet Marketing background and has been working in the IT Industry since 2008. One of his IT passions is transitioning our clients from one system to another; he wants to make sure that the clients experience amazing customer service and a smooth transition, not just a new computer system.
Past IT experience includes mid sized companies such as Unidata Pty Ltd, through to the Water Corporation and Woodside Petroleum, on contract through CSC (Computer Services Corporation).
During his spare time, Steven loves to tinker with new IT equipment and technology, and occasionally catches up on his favourite authors, Lee Child and Matthew Reilly … on an electronic book reader of course.
Glen Sawtell
IT Systems Engineer & Tasmania Branch Manager
Glen has been in the IT industry since 2007, and during that time has acquired a great deal of experience with a wide variety of hardware, software and supporting systems.
Glen thoroughly enjoys the challenges that the IT industry provides and prides himself on providing the right solution for our clients to suit their needs. Having performed work for clients in a differing array of industries including manufacturing, waste management, resources, legal, finance, creative, transport, real estate, construction and more, he always strives to ensure that IT systems are implemented in a timely and efficient manner and that they are working to optimal capacity.
Outside of work, he loves going for a bushwalk in the countryside surrounding his home in Devonport, Tasmania, and enjoys the art of photography, and relaxes to a bit of Metallica.
Matt Boardman
Technical Account Manager
Matt studied IT at university, finishing in 2007, but moved into a hospitality career shortly after. After taking a redundancy, Matt has looked to move back to his earlier passion for computers and brings with him a decade of customer service experience. Matt works with our clients to ensure that they’re getting the most out of their systems, develop solutions to resolve pain points, and help plan out their IT roadmap to ensure that their tech continues to support their growing business.
Matt’s IT experience includes end-user support, web design, program/app development, server deployment, Office 365 implementation and migrations, and project management. His time in customer service has led to him being passionate about ensuring your experience runs as smoothly as possible, and that the solutions proposed by the activIT systems team are implemented seamlessly and within expectations.
When he’s not in the office, Matt and his wife are gamers at heart playing competitive video games, fancy new board games, old-school Dungeons & Dragons, and everything in between. He also appreciates fine cheese and wine, rock & metal music, and travelling.
Jon Rivis
Assistant Service Manager
By day, he’s an IT Guru, by night, he’s a Gamer. When he’s not fixing computers, he’s spending time with his wife or binge watching TV shows. [What a life hey!]
Jon has been working in the IT scene for more than five years, and during that time he has had a wide involvement with different industries. With this, he has gained a wide range of experience in different types of technology that are available to help improve businesses.
Growing up, Jon has always been involved with technology and had a great passion for it. He loves the saying quoted by Steve Jobs, “The only way to do great work is to love what you do”.
David J
IT Systems Engineer
As an IT Systems Engineer, he’ll be assisting our clients with technical queries and project work, both remotely and in person.
Dave enjoys travel, playing music and hiking.
Kris Gately
IT Systems Engineer
Kris started in IT in 2008, working in a small computer store and warranty repair centre, then progressed to corporate IT in government and eventually the oil/gas industry doing FiFo IT support in remote WA. He left IT in 2013 to fulfil a passion for the snow, travelling to Canada to obtain his snowboard instructor certification and work on ski resorts. He returned in 2015 and has since been working in the industry before joining activIT systems.
Kris loves playing electric guitar, PC games and paintball, and returns to the snow with his partner whenever possible.
Jake Richards
IT Systems Engineer
I’ve always enjoyed using computers and “hacking” things (pretty standard for my generation!), which led to my interest in IT.
My background is in service delivery for a large outsourcing company where I was working across endpoint management and sysadmin, and I’ve also worked in different branches of a marine management group where I had heaps of exposure to different IT environments.
I love solving complex problems, especially when it’s something that I’ve encountered or learnt while working on my home lab environment. I really enjoy building rapport with clients to provide the best service I can.
Outside of work, if I’m not working on my home lab setup I’m in the gym, training six times a week. I like gaming too when I can find the time!
Mark Knights
IT Systems Engineer
Mark has been working in the IT industry for 10 years working across different industries. This has provided him with a wide skillset across a variety of hardware & software to assist our clients to strengthen their IT environment both in-person and remotely.
Mark is passionate about communicating with clients, helping them understand what needs to be done in non-technical terms.
After hours, Mark has a range of interests including cooking, games and trying new travel experiences around Tasmania and the rest of Australia!
Charlie Dougan
Helpdesk Team Leader
As our Help Desk Team Leader, Charlie specialises in providing technical support to our clients. He is driven by his willingness to help others and provide a positive customer experience.
Charlie has been a part of the activIT system team for 2 years, bringing with him 10 years of industry experience in both technical & customer care knowledge.
Outside of work, Charlie is an avid gamer, watches Sci-Fi and superhero movies, and spending time with his family and two kids.
Adam Palmer
Helpdesk Technician
Adam has been a Helpdesk Technician at ActivIT since mid-2018. He is currently studying CyberSecurity at University and is looking to expand his technical ability in the field.
In his spare time, he enjoys drone racing, camping and going to the beach.
Adam’s main motivation in his work is the problem solving nature of the job and the ability to assist customers and make their day better.
Ben Reeves
Helpdesk Technician
Ben is one of our help desk technicians, he is the first point of contact for our clients when they are in need of IT support.
While Ben is completing his Cyber Security degree, he works at our Help Desk assisting our clients with their day-to-day IT problems. He is a President of an ECU esports club & a certified Sophos Sale Consultant & Architect.
Ben’s IT background come from tinkering with IT systems in his home lab. He spends his time outside of work learning new skills that he can apply in the workplace for our clients. In addition, Ben enjoys doing photography, gaming & spending time with friends.
He is driven by his passion for problem solving, working at the Help Desk challenges Ben to utilise his problem-solving skills to provide our clients with the right solution that can resolve their IT problem.
Marisa Shepherdson
Senior Administration Officer
Marisa has completed her Diploma in Building Studies, and has an experienced background in the Construction industry, having started as an Executive Assistant then progressing to Project Administration and Scheduling.
She is enjoying the challenge of tackling the Administration side of a completely different industry, and is finding the IT world super interesting and intriguing!
When she is not working, she enjoys family time and adventures with her 5 year old, who certainly keeps her busy.
Sarah MacDonald
Marketing & Communications Officer
Sarah recently graduated university studying, Marketing & Advertising. What sparked her passion for marketing is her interest in consumer behaviour and building business strategies.
In her spare time, you’ll find her in the kitchen baking or snuggling with one of her many pets.