Service resumption: activCloud hosted exchange

This is a service interruption notice for our activCloud hosted exchange service.

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Update 09:45am: Microsoft Outlook clients are now authenticating properly to activCloud hosted exchange, and full service has been restored.

We thank all of our clients for their patience during this brief outage, and many thanks to our technical team for resolving the issue so promptly.

If you have any queries please do not hesitate to contact us.

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Issue: Hosted Exchange access from Outlook is not functioning

An issue is preventing Microsoft Outlook applications from connecting to activCloud hosted exchange. Microsoft Outlook will continually ask for a username and password to connect, but will not authenticate properly.

Smartphones and Outlook Web Access are unaffected by this issue and are working as expected.

The issue first appeared approximately 07:00 this morning, 22nd May 2015.

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Please note that all mail flow is functioning properly to the email platform – only Outlook clients are unable to connect. No emails will be undelivered.

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Temporary workaround

As Outlook Web Access is functioning, and smartphone access is functioning, please use these in the interim as a workaround whilst the issue is being resolved. Please note however that the platform will not let you add an account to your smartphone at this particular moment, however accounts already configured on smartphones will work as expected.

You can access the Outlook Web Access at www.activcloud.com.au/outlook

Resolution & return to service

At this stage the estimated time for resolution is unknown, however engineers are working diligently on restoring service.