Request IT Support
Get fast, reliable IT support from a team that understands the importance of system uptime. Whether you’re experiencing an urgent issue or need help with a routine request, activIT systems provides professional, responsive IT support to businesses across Australia.
How To Request Support
We offer multiple ways to request IT support, depending on the urgency of your issue. For critical problems impacting your business operations, calling our helpdesk is the fastest way to ensure immediate attention.
For non-urgent matters, please use the IT Support Panel app that’s installed on your computer. This allows us to triage, prioritise and track your request efficiently, keeping communication clear throughout the resolution process.
If your issue occurs outside standard business hours and requires immediate attention, calling ensures it is routed directly to our on-call technician rather than waiting in a queue.
Helpdesk Hours
Our helpdesk operates during extended business hours to support organisations across multiple time zones. This structured approach ensures urgent issues are handled promptly while maintaining clear pathways for escalation.
Submit A Low Priority Request
For non-urgent enquiries or requests, such as general assistance, user changes or minor system issues, please use the form below. Submitting a ticket allows us to capture all required details and assign your case appropriately. For security reasons, never include usernames, passwords or sensitive information in this form.
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Support Resources
To help resolve common issues quickly or prepare for remote assistance, we’ve provided access to our most frequently requested support resources below. These tools and guides are designed to make support interactions faster and more effective.
follow steps one through six to complete enrolment.
Download for your device.
Guides for using Bitwarden password management software
How to lodge tickets and track progress
Why Choose Us?
