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Meet The Team Behind activIT systems

At activIT systems, our greatest strength is our people. Behind every solution, support ticket and strategy session is a team of experienced professionals who genuinely care about delivering reliable outcomes for your business. We work alongside your team as trusted technology partners, taking ownership of your IT so you can focus on what matters most.

Our team combines deep technical expertise with a practical, people-centric mindset. We place clear communication and dependable support at the forefront and deliver solutions that are designed to work seamlessly in your business environment.

Our Industry Partners

Why Choose Us?

Our Team Becomes Your Team
Dedicated and driven by results
Professional Remote & Onsite Support
Help when and where you need it
Prompt, Fully Staffed Helpdesk
No long waits or unanswered calls
Dedicated Account & Service Managers
Personalised service, and accountability
Proven Processes & Quality Assurance
Delivering consistent, high-standard service
Full Range of Services
From everyday IT support, through to IT advisory and strategic planning
Ongoing Professional Development
Our team is always up to date with the latest advancements

Work With A Team You Can Rely On

Get In Touch
Steve Edwards
Managing Director

Steve founded activIT systems in 2004, and over the journey has experienced the joys, demands, and occasional stresses, of owning and managing a successful small business. He is a proud Dad of a young family and loves watching the cricket and the footy.

With a mentality that we can always do something better than we’ve done it in the past, Steve strives to ensure that activIT systems provides not only great products and services to our clients in the most cost effective ways possible, but also the reassurance and reliability to clients that when they need us, we’ll be there for them.

Steven Patterson
Steven Patterson
Service Manager

Steven has been working in the IT industry since 2008 and is currently the Service Manager at activIT systems. With a background spanning technical support, infrastructure, and managed services, he is passionate about helping teams deliver exceptional service and continually improve the way they work.

In his role, Steven focuses on operational efficiency, process improvement, documentation, and supporting the technical team to achieve the best possible outcomes. He enjoys finding practical solutions to challenges and is always looking for ways to make technology and processes work better for everyone involved.

Away from the office, Steven enjoys keeping up with the latest developments in technology and can often be found experimenting with new gadgets, software, and IT projects. He also enjoys unwinding with a good book, particularly thrillers by Lee Child and Matthew Reilly, though these days they're usually read on an electronic device rather than in print.

Glen Sawtell
Technical Director

Glen has been in the IT industry since 2007, and during that time has acquired a great deal of experience with a wide variety of hardware, software and supporting systems.

Glen’s role at activIT involves overseeing the technical and cybersecurity direction of the company and our clients, establishing standards and procedures, and is heavily involved in day to day cybersecurity projects.

Glen thoroughly enjoys the challenges that the IT industry provides and prides himself on providing the right solution for our clients to suit their needs. Having performed work for clients in a differing array of industries including manufacturing, waste management, resources, legal, finance, creative, transport, real estate, construction and more, he always strives to ensure that IT systems are implemented in a timely and efficient manner and that they are working to optimal capacity.

Outside of work, he loves going for a bushwalk in the countryside surrounding his home in Tasmania, enjoys the art of photography and exploring on road trips

Marisa Shepherdson
Office Manager

Marisa is our Office Manager and joined the activIT team in November 2017, with a Diploma in Building Studies and an extensive background in the construction industry, Marisa began her career as an Executive Assistant before progressing into project administration and scheduling. This experience developed her strong organisational skills, attention to detail and ability to coordinate people, priorities, and day to day administration operations.

At activIT, she supports the smooth running of the business across office administration, HR and internal processes. Marisa has embraced the challenge of moving into a completely different industry and continues to find the ever evolving world of IT both interesting and intriguing.

Outside of work, Marisa enjoys spending time and travel adventures with her son.

Adam Palmer
IT Systems Engineer

Adam has been working as an IT Systems Engineer, after being promoted from Helpdesk Technician in 2021. He’s completed a Bachelor of CyberSecurity at university and is looking to expand his technical ability in the field.

In his spare time, he enjoys drone racing, camping, and going to the beach.

Adam’s main motivation in his work is the problem-solving nature of the job and the ability to assist customers and make their day better.

Ben Reeves
Assistant Service Manager

Ben is our Assistant Service Manager, helping to oversee our helpdesk team, together with a large number of technical procedures like client onboarding.

Ben’s IT background come from tinkering with IT systems in his home lab. He spends his time outside of work learning new skills that he can apply in the workplace for our clients. In addition, Ben enjoys doing photography, gaming & spending time with friends.

He is driven by his passion for problem-solving, and uses his problem-solving skills to improve our service delivery and procedures.

 

Jake Richards
Client Success Manager

Jake is our Client Success Manager, helping clients turn technology into a business advantage through strategic guidance, account management and ongoing success planning.

Jake's background includes experience in customer service and technical roles and in late 2024, Jake transitioned from a project engineer into his current role. He enjoys building genuine, long-term relationships with clients, understanding what matters to their business, and helping them get the most from their technology.

Driven by a passion for helping people, Jake takes pride in providing practical, honest advice and solutions that make a meaningful difference.

Outside of work, Jake enjoys spending time with his fiancée and chocolate Labrador, experimenting in the kitchen or BBQ, working on new projects around the house, and travelling to new destinations

Jett Potter
Cyber Security Specialist

Jett joined us in 2021 on our helpdesk team, and in late 2023 was promoted to Cyber Security Specialist after completing his degree. His role revolves around helping our clients improve their cyber security posture through consultation and technical work – making them harder to hack.

When he’s not electric longboarding along the beach or biking on trails, he loves tinkering and improving his home IT lab setup and the very occasional gaming when time permits.

Jett’s passion is for IT and he loves solving people’s technology problems, which motivates him as a professional in the industry.

Amanda Lynch
Administration Assistant

Amanda joined the activIT team as our Administration Officer in October 2021, after working over a decade in various administration roles. She looks forward to widening her understanding on IT, cybersecurity, and general IT knowledge as they’re vital to general day-to-day life.

Outside of work she loves her sports, including hockey, basketball, soccer, futsal, cricket, rugby, and footy. Her young family keep her busy, she loves movies, reading, and has a particular interest sports photography.

Nick Clarke
Helpdesk Team Lead

Nick joined the activIT team in March 2023 as one of our Helpdesk Technicans, responsible for business-as-usual IT support for our clients. In September 2025, he was promoted to our Helpdesk Team Lead position, overseeing and directing the helpdesk team with day to day activities for our clients.

Nick graduated University with a degree in Business Information Systems in 2022 and is excited to build a career in business related IT. With a DIY attitude, Nick loves to use IT in lots of aspects of his life. From spinning up game servers for himself and his friends, to piecing together cloud platforms for storing his families data, Nick uses his personal projects to continuously expand his IT knowledge.

When not working with IT, Nick likes to watch and participate in a variety of sports, such as Cricket, Footy and a variety of Motorsports. He also has a strong appreciation of Cinema and TV, stemming from a school background in digital media creation.

Nick loves to tackle new problems and is driven to finding solutions. He hopes to help clients work with IT solutions to maximise what they do every day.

Hamish Halket
IT Helpdesk Analyst

Hamish is one of our help desk technicians, and his role involves being first point of contact for our clients when they are in need of IT support.

Starting with us in March of 2023 Hamish is excited to assist clients and expand his IT knowledge base while working inside of a highly skilled and motivated team.

When not working, Hamish enjoys traveling down south to visit his family, continuing his training as an operatic singer, and camping underneath the stars.

 

Joel Shere
IT Systems Engineer

Joel joined the activIT team in March 2023 as one of our Helpdesk Technicians, responsible for business as usual IT support for our clients. He’s often one of the first responders to calls and support tickets across our client base.

Joel enjoys the variety that comes with working in IT and takes pride in solving technology problems for our clients. Whether he’s troubleshooting an everyday issue or tackling something more unusual, he aims to provide practical support and get people back up and running as quickly as possible.

Outside of work, Joel enjoys gaming, cycling and tinkering with his home IT lab, where he experiments with different hardware, software and systems

Michelle Sutherland
Administration and Accounts Receivable Officer

Michelle has joined us in our growing administration and accounts department, after recently moved to WA from Victoria to be closer to her family. She has decades of experience working in the office/finance sector and more recently Aged & Disability care.

Having been through the times when computers were only a dream, she has watched the IT industry grow to where it is now and finds it fascinating on where it is going.

Outside of work she loves spending time with her twin granddaughters. Reading, catching up with friends and enjoying some great times around the campfire is a highlight for her. She looks forward to exploring this side of Australia which is high on her bucket list as is travelling overseas and enjoying life to the fullest.

 

Samuel Bunko
Samuel Bunko
IT Systems Engineer

Samuel has been working as an IT Systems Engineer, after being promoted from Helpdesk Technician in 2024. With a strong foundation in technical support and systems management, Samuel brings a hands-on, problem-solving approach to his role, shaped by years of tinkering with networks, gaming setups, and personal IT projects.

Before entering the tech industry, he trained as an apprentice light vehicle mechanic, cultivating a deep appreciation for cars, mechanical systems, and the art of precision engineering.

Outside of the office, Samuel enjoys bringing people together through the local car and gaming communities. Whether it's organising events, sharing knowledge, or simply connecting with others who share his interests, community building is something he values highly. When he's not doing that, you'll probably find him underneath a car with a spanner in hand, working on his next automotive project.

Fabio Roque
IT Systems Engineer

Fabio joined our team in late 2023, and is one of our IT Systems Engineers – you’ll often see him out on the road visiting clients. He’s a black belt in Brazilian Jiu-Jitsu and loves adventuring around WA!

 

Todd Haines
IT Systems Engineer

Todd is immersed in the world of IT, especially when it comes to networking. Over the years, starting from Todd’s first gig as a field engineer in 2020, he’s gathered a wealth of experience and knowledge in systems and networks that he truly cherishes.

When he’s not knee-deep in setting up new networks, you’ll find Todd diving into his other passions like camping, 4WD adventures, and tinkering with RC cars. Embracing the wild weather of Tasmania while enjoying these hobbies adds that extra thrill to his downtime.

 

Jackson Stephens
IT Helpdesk Analyst

Jackson joined the team in late 2024 and is often one of the first points of contact for clients, assisting with calls, emails and day to day technical issues to keep things running smoothly.

Outside of work, Jackson enjoys gaming, tinkering with his home lab, and exploring his interests in bouldering, camping/fishing and cooking

Daniel Winterburn
IT Systems Engineer (Consulting & Projects)

Daniel works as one of our senior projects and consulting engineers, helping clients design, implement and improve their IT environments. His role focuses on delivering infrastructure projects, Microsoft 365 solutions, cloud migrations, cybersecurity improvements, disaster recovery planning and complex technical troubleshooting.

With extensive experience across Microsoft 365, Intune, Windows Server, SharePoint, Hyper-V and Veeam, Daniel enjoys solving technical challenges and helping organisations make better use of technology to improve security, reliability and efficiency. He works closely with clients to understand their business needs and deliver practical solutions that achieve long-term outcomes.

What Daniel enjoys most about IT is the constantly evolving nature of technology and the opportunity to work on a wide variety of projects. Whether it's a cloud migration, server upgrade, cybersecurity initiative or business transformation project, he's passionate about finding the right solution and ensuring it is delivered successfully.

Outside of work, Daniel enjoys keeping up with emerging technologies, expanding his technical knowledge and spending time exploring new projects in the ever-changing IT landscape.

Sacha Bock
Administration and Accounts Payable Officer

Sacha joined the activIT team in August 2025 and supports administration and accounts payable.

She joins us after more than 25 years in the field, including extensive experience in a family-owned printing business and is enjoying working in a close-knit team and expanding her knowledge of the constantly evolving IT industry.

Outside work, she enjoys spending time with extended family and friends, gardening, reading and time spent at the family “farm”.

Vonn Eltagonde
IT Sales Administration Officer

Vonn joined the activIT team in August 2025 as an IT Sales Admin Officer, responsible for supporting our clients with hardware and software procurement, quoting, and helping match the right IT solutions to the right people.

Vonn graduated from Curtin University with a degree in Business Information Systems in 2025 and brings with him a wide background across different industries. He enjoys the challenge of working to find the best fit for different environments.

Outside of work, Vonn loves exploring the southwest, hitting the tennis court and is a supposed self-certified mechanic.

Kyle Varley
IT Helpdesk Analyst

Kyle joined the team in late 2025 and is often one of the first points of contact for clients, assisting with calls, emails and day to day technical issues to keep things running smoothly.

Outside of work, Kyle enjoys gaming, tinkering with his home lab, and exploring his interests in aviation and radio.

Joel Eaton
IT Helpdesk Analyst

Joel joined the activIT team in October 2026, as one of our Helpdesk Technicians, responsible for business as usual IT support for our clients.

He’s often one of the first responders to calls and support tickets across our client base.
With many years of experience in various customer service roles, Joel is excited to expand his knowledge, to learn and grow in his helpdesk role.

Joel enjoys football, karaoke, movies and reading, especially fantasy and sci-fi.

Man on the computer