Our client onboarding process

Don’t put up with poor IT service just because it’s ‘too hard’ to change outsourced IT providers.

Our client onboarding journey is designed to make switching to activIT systems a breeze.

The journey

• Personal approach

We visit you to introduce ourselves, and we listen to you. Together we work out what you need most from your IT.

• Bespoke solutions

You’ll receive a draft proposal from us explaining the best options for your business. There is no one-size-fits-all approach as every business is unique.

• Goals check-in

We sit down with you and review the proposal to make sure it’s the right solution for your business.

• Hassle free

If you decide to go ahead, we’ll manage all discussions and handovers with other suppliers and providers.

• Active support

Our standard support cycle commences with regular check-ins to ensure a smooth journey.

• Part of the family

We keep it personal. You’ll always know who you’re communicating with, because now you’re part of the activIT family.

Don’t just take it from us – here’s what one of our clients has to say about moving to activIT systems:

“We were managing to get by with our old IT company, so I was concerned about the risk of changing providers and the potential disruption to business operations.

I didn’t need to worry – I felt more love from activIT systems during the handover process than I did during the last four years with our old provider!”

Read more of our client success stories here.