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How to Choose a Tablet in 2018

By Steven, IT Superhero

activIT systems - How to Choose a Tablet in 2018

 

Large smartphones seem to be all the rage these days, and people are getting larger and larger screens so they can consume more and more data, whether that be on Facebook, Instagram, Netflix or simply surfing the web and being able to see more on screen.

For some, the tablet is still the best option when wanting to consume information from the comfort of your lounge room, sitting in front of the TV, but with so many on the market these days, it can be hard to know which tablet to choose.

Many people will go for the largest screen or the one they see advertised the most, but is this the best for your needs or are you spending more money than necessary?

Let’s take a look at what you need to consider when looking for a tablet.

 

Operating system:  iOS (Apple) or Android (or Windows)

  • As with phones, there are different platforms and if choosing a tablet, it will be best to choose one similar to your phone so that the transition from phone to tablet will be smoother
  • This will also allow you to use the same apps on your phone with your tablet (provided the apps are made for both tablet and phone)

 

Screen Size: Bigger is not always better

How you use your tablet will determine the screen size you need, as tablet screens can be anywhere from 7 to 10+ inches across.

  • Larger screens are great for watching movies and playing games, but surfing the web and sending emails can be done on a smaller screen
  • If you intend to watch movies on the bus, a large screen size is great but is heavier, and needs to be carried, potentially with its own bag, which makes it more difficult than something with a smaller screen

Things to consider when looking at screen size

  • Where will you be using the tablet
    • Home
    • Work
    • On the go and being carried around
  • What is it for?
    • Sending emails
    • Writing up documents or viewing spreadsheets
    • Watching movies
    • Taking pictures
    • Playing games

 

Features: Is there anything specific you want on your tablet?

If you’re playing a lot of games or listening to music, you may need larger storage so look for something with 64GB storage and higher, or at least a tablet that allows for expandable memory with a Micro SD card slot.

If you are using the tablet out of the house and do not want to tether your phone to provide internet access, you will need a tablet with 4G LTE connectivity that can use a mobile SIM card.

The amount of RAM or memory will also provide an increase in performance. Look for at least 2GB for good performance and the higher the better. However, Apple devices have a different computer architecture and run very fast on lower amounts of RAM so 1GB is fine for most iPads.

 

Price: How does this work with everything else?

While you may think this needs to be at the top of the list, all of the above will affect the price of the ideal tablet and while best to be considered at the start, it is also something to think about after the other factors have been looked into.

 

While many people would think buying a tablet is relatively simple, this just goes to show that there’s a lot more to be considered than you’d think.
If you know anyone considering a tablet purchase make sure to share this with them – and keep an eye out for more ‘how to choose…’ posts from us in the future!

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We’re hiring! Another IT superhero needed to save the world :-)

2018recruitingHey there! Are you a gun IT technician with a few years of experience in a managed service provider? Want to expand your scope, get stuck into projects, and enjoy a mix of help desk, on site, and remote service? Sick of putting out fires all the time and want to actually make a difference?

We need a fun and intelligent person to join our team, to fill a full time role of IT Support Technician, taking care of a never ending variety of tasks within our technical support department. We’re a growing managed services provider, and we look after the IT requirements for small and medium businesses throughout Australia. This is a full time position based in Malaga, WA. It’ll provide you with MASSIVE exposure to myriad technologies, best practices, and theories. We also talk a lot about BBQ, food, and non-techie stuff.

Within our growing team you will be responsible for performing helpdesk duties, providing level 1 and level 2 technical support to clients remotely, on site, and on our workbench, and level 3 support where your skills are demonstrated. The #1 objective is providing professional service to clients – so be prepared to tell us WHY you’re a professional in your cover letter, and if shortlisted for an interview, you’ll need to demonstrate it to us (a little bit of theory and practical).

We’re very much a people-first company, so if the thought of building long lasting relationships with your co-workers and our clients gets you excited, then you should apply for this role straight away. We have limitless coffee, red frogs, tim tams, Anki Overdrive, and a culture that sets us apart from the rest.

Duties and Responsibilities include:

  • Helpdesk – answering emails, phone calls, assisting the technical support team with triage of support requests and scheduling
  • Fixing IT problems for our clients on site, remote, and on our workbench
  • Taking care of system maintenance across our client base
  • Implementing new systems and solutions for clients
  • Assisting the team with project delivery
  • Accurately documenting work performed and recording it in our job system
  • Following our standard operating procedures and “rules of the game”
  • Installing printers, PC’s, laptops, servers, and network devices for clients
  • Wiring up server cabinets, communications cabinets, and crawling around under desks to perform tidy installations
  • Looking out for your team mates
  • Plus a great deal more

You …

  • Must have common sense!
  • Must be eligible to work within Australia to be considered for this role.
  • Must have a few years experience at a Managed Service Provider, looking after SMB clients.
  • Must have a CompTIA A+ certification or equivalent experience, at minimum.
  • Must thrive for superb customer service and client satisfaction!
  • Must be able to work unsupervised, and take initiative.
  • Must include the statement “all your base are belong to us” in your application to prove that you have actually read this advertisement and are serious about the job.
  • Must have a professional demeanor and personality but be friendly.
  • Must be a problem solver and able to think for yourself, but at the same time realize the limits of your knowledge.
  • Must have faultless attention to detail – dot the I’s and cross the T’s
  • Must be able to put yourself in the clients shoes and look at something from their perspective
  • Must have an amazing phone manner and be a delight to talk to, and have a professional yet friendly email manner
  • Must be well groomed and well dressed
  • Must have your own reliable vehicle, and driver’s license
  • Above all, you must be reliable, punctual, a team player, and committed to making a difference!

Interested? Email your CV and cover letter to employment@aitsys.com.au with subject “IT Tech WA” and tell us why you’d be a great candidate!

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Office Relocations – It’s All About Communications, Baby!

 

If you’ve ever been involved with organizing the relocation of a company office, you know that it’s not the most pleasant task in the world. The super positive emotions conjured by thoughts of the shiny new workspace, new office layouts, and hopefully a new coffee machine, can quickly be destroyed by the Earth shattering realization that you could be in for a world of stress, pressure, and logistics nightmares, with usually a hard deadline that can’t be budged.

That is of course .. if you try and do it all by yourself.

If you’re not a seasoned relocation pro, we have some super useful information that will make your job far easier, and help maintain smooth business operations leading up to and directly after the relocation. After all, no one wants to be in a new office where nothing works! Especially the coffee machine.

Communications are key!

The best advice possible, leave yourself plenty of time to get everything done, and start talking to your key suppliers before you sign a lease or purchase a building. Moving is expensive and time consuming, so you need to talk to electricians, removalists, IT specialists, telecommunications specialists,

Internet availability!

There’s nothing worse than a dodgy internet connection slowing you down. With the NBN roll out across Australia, most small businesses will be fine with the FTTN, FTTP, FTTC, HFC, and potentially fixed wireless internet options that NBNCo are providing.

When you’re assessing potential locations, ask your IT provider to find out what internet connections are available in the area, and what the lead time for connections are. Many of our clients have chosen one office over another, purely because the internet and comms options are better at one location.

Just like “oils ain’t oils”, all internet connections aren’t made equal. If your business needs a true commercial grade connection, with higher speed and reliability, traditional fibre optic solutions are a far better choice. Not all premises are “lit” for fibre, but usually fibre optic can be deployed out to buildings with an upfront or amortized build cost. They cost a few dollars more, but if it is a vital requirement that you have reliable internet, you can’t go wrong.

You can check out general NBN availability here: https://www.finder.com.au/nbn-tracker    but if in doubt, check with your IT support team and get them to assist, because poor internet equals poor communications ability, equals lost business opportunities.

What about your phone system?

If you’re running a traditional wall mounted PBX, how are you going to move this quickly without it disrupting voice communications with clients and suppliers? Can it be upgraded to support NBN-activated offices, or is it time to go fresh with a new system all together?

Quite often you can’t quickly unbolt an existing wall based phone system, plug it back in on the other side, and expect it to magically work. There’s far more to it, and experts are required to assist.

Common strategies to keep communications running during a relocation are to:

  • turn the phone off and have everything go to voicemail, advising that you’re moving office,
  • redirect all calls to a mobile phone,
  • install a new phone system in the new premises ready for use before staff arrive,
  • move to 100% cloud based telephony such as VOIP with a cloud based PBX prior to moving, which lets you take handsets anywhere that has an internet connection, or use a softphone app on your mobile phone

There are plenty of options in the telephony space, with every man and his dog offering something that is the “best deal ever” .. but, consult with your IT service provider as these days phone systems tie heavily into IT, and a wrong decision – usually on a 36 month term – could be very costly.

Structured network cabling within the office

Does your new office have structured network cabling in place? Is it in good condition?

It might sound great that the office is already cabled by a former tenant, but, tread carefully. Similar to having a termite inspection done prior to purchasing a new home – bad network cabling is hidden from view until something big breaks, and costs you a packet to fix. It pays big time to test it before you move in, or even submit a lease offer “subject to network cabling meeting CAT6 certified specifications”.

The quality of network cabling within an office plays a HUGE role in productivity, because if data errors are flowing across shonky network cables, it can cause problems that are often extremely difficult to pinpoint.  Getting your structured cabling right involves having a qualified and ACMA registered technician visit, test each and every network outlet and the cables connected with some very expensive equipment, to give it the green light that it meets required standards.

This is akin to having a termite inspection done prior to purchasing a new home – bad network cabling is hidden from view until something big breaks, and costs you a packet to fix.

Staying online during the move

Does your business need to remain operational during a relocation? Weekend relocations are easier on business productivity, but, come at a higher cost. With the advent of newer cloud services, many businesses are able to relocate during the week but at a reduced operational capacity for a couple of days.

Open communication with your clients and suppliers is vital leading up to this stage, so that they’re all aware of what is going on and that you may be at reduced capacity for a few days.

One of the very common issues we encounter during a relocation, is that a business wants to have a few people up and running at the new premises well in advance of the rest of the team, so that they can keep operations ticking over. We call these the “early movers”, and it is a great idea to minimize the impact to operations.

However, and, believe it or not… it is quite difficult for IT to re-instate computer workstations on desks for the early movers, when all of the desks and chairs were the first things loaded onto a removalist truck, and the last items unloaded. Oftentimes we’re waiting half a day or more for furniture to be ready to reinstate computer systems onto. Good planning means less lost time, and less cost.

There are a LOT of really simple strategies to avoid this scenario, so have a chat with us if you need a hand.

 

 

Video Transcript

 

G’day everyone, Steve Edwards from activIT systems.

We’ve got some videos coming up regarding office relocations – these seem to be flavour of the month at the moment and we’ve got three or four of them about to occur, so we thought it would be good to start to talk about what you need to do when you’re about to do an office relocation – before you do it, during and afterwards.

So we have two videos planned, this is one of two.

When a business is moving office it’s generally a stressful time – there’s a bit of business growth going on, and people wanting a new space that’s nice and fresh and vibrant, but there’s a few things you need to keep an eye out for. So in this first video we’re just going to talk about the IT side of it, in the next video it will be a bit more about general type things we need to worry about.

It’s a very stressful time when you move, how do you keep operating when you move and how do you keep your communications going? Traditionally an office has been about location, location, location, but for this stage it’s just about communications, communications, communications, they’re really important.

Before you move office there’s a lot of things to consider. What are you going to do for your internet connection, as not everywhere has a fantastic connection available? You might have NBN available or being rolled out, but that may not be up to scratch so you may need a proper fibre connection form a provider like Vocus perhaps.

What also are you going to do with your phone systems, do you have a phone systems sitting on the wall, or is it all cloud based? There’s a lot of things to take into consideration.

When you’re looking at a new office space, what’s the cabling like in the space, is it up to scratch or is it 20 years old, does it need to be refit? All of these things add to the cost of moving.

There’s also really basic things like Wi-Fi coverage throughout a building – not everywhere you can quickly run into and everything just works, there’s a lot of things to get sorted out before you even move.

Then we get onto the next stage where you’re basically moving office, you’ve got everything sorted out in the new premises, everything’s tested for your communications, it’s time to basically pick up your equipment, desks, chairs etc and move them to the new location. This can be really stressful as quite often businesses want to maintain keep operating during that time. So how do you maintain communication with all of your clients and suppliers during that time? Will all of your calls go to a mobile phone and will you still have emails during that time? It can be very stressful. A lot of businesses want to do it over the weekend but it adds a bit more to the relocation costs, so a lot of them do it during the week, but it’s really tricky to keep everything running.

After you’ve moved there’s a lot of things to consider – you’ve settled into the office and everything’s really shiny but what about really basic things like updating the address on your website, your email signature and Facebook? This is all part of the communication after you’ve moved to make sure your clients and suppliers and visitors know where  you’ve gone, and make sure you’ve updated your Google business page as when people look for you online you want it to show your current address rather than your old one.

That’s it for this quick video, stay tuned for the next couple of weeks when we’ll be talking about general tips and tricks when you do the relocation to make it really smooth. See you then!

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Software Spotlight: Greenshot

By Matt, IT Superhero

Sometimes, there’s something on your screen that you just really want to just grab and use. Maybe it’s a picture or part of a website? Maybe it’s that annoying error message that you need to show your IT company? Well, put your camera phone down, because there’s a better way.

Greenshot is the best software around for what we call Screen Capture – taking exactly what you can see on your screen (or part of it) and either save or share it quickly and easily. Within three clicks, you can effectively take a photo of part of your screen and copy it straight into your email or document. Greenshot also has a neat little editor, where you can add arrows, boxes, text, or even blur out sensitive information with simple controls.

In our office, Greenshot lets us quickly share information beyond just text between our staff, it lets us document issues we see in a just few clicks, and provide visual aids for clients, all in a few seconds. Best of all, it’s completely free and won’t slow your computer down at all. If you think Greenshot might help you and your staff, we can quickly deploy it to any or all of your systems via our awesome software deployment tools. Talk to our team about it or check it out here!

Greenshot
Greenshot in action
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We’re hiring! Senior Administration Officer role available immediately!

d5b39326907ff71dbc321f94d2031063_hiring-restorative-justice-were-hiring-clipart_1066-738

[ this job ad posted 27th October 2017 ]

Are you ridiculously organized? Do you work on your daily to-do list in between snoozes on the alarm clock, or have you already got them sorted from the day before? Do you believe variety is the spice of life? Sick of working in roles where you don’t get a chance to make a difference, don’t see the results from your efforts, and your suggestions fall on deaf ears? Do you want to be one of the vital cogs that makes all the wheels turn in a small business?

We’re seeking amazingly talented, reliable, and intelligent people to join our team, to fill the role of Senior Administration Officer. You’ll be taking care of a huge variety of tasks throughout the office and business, and supervising the Junior Administration Officer as well. We’re a well-established and comfortably growing IT services provider, and we look after the IT requirements for small and medium businesses throughout Australia. The position is part time, based in Malaga, WA, and we’re needing you for 24-ish hours a week.

The role has exposure to just about every area of the business, and, working with our entire team you will be responsible for activities listed below, including some first point of contact duties, contract editing and review, keeping things under control in MYOB (training provided if required), purchasing, marketing, making people feel awesome, as well as assisting the Managing Director in the day to day business operations.

We’re super pumped to be able to offer two new administrative positions within our established, fun, and modestly successful company. Both roles are collaborative, working together on common tasks throughout the course of a week, but they differ in responsibility from each other. This job ad is for the Senior Administration Officer; there is also a Junior Administration Officer role available.

*** SUPER IMPORTANT *** We’re expecting to receive a lot of applications for this role, so, you’ll need to get our attention somehow. How is up to you. Plus, please tell us:

  • Why you’re an exceptional candidate,
  • What your biggest career success story is,
  • What your biggest stuff up at work has been and the lessons it taught you (don’t stress, we all make mistakes).

Responsibilities include…

Reception / First Point of Contact

  • Talking. You’ll be doing a lot of talking, via phone, face to face, and email. You need to be able to write clearly, be friendly, have amazing phone manner, and be a delight to deal with.
  • Backup receptionist tasks (primarily handled by our Junior Administration Officer, which we’re also hiring for at the same time, but you’ll provide backup if they’re not available) such as call taking, mail runs, liaising with couriers, and other typical front-of-house tasks, tea and coffee prep for visitors

General administrative

  • Supervising and delegating tasks to our Junior Administration officer
  • Assisting the MD with day to day business activities, such scheduling, communications, data entry
  • Assisting our technical team with administrative tasks and non-technical tasks
  • Overseeing our service agreement register & associated billing
  • Invoicing work completed by the technical team, and reporting of products and services to clients
  • Engaging with new clients to get all of their details into our systems, helping with the client onboarding process, making them feel welcome!

Marketing

  • Implementing our marketing plan together with the MD and Junior admin officer
  • Developing new marketing strategies with the MD and Junior admin officer
  • Measuring the results of marketing efforts
  • Arranging gifts and rewards for clients and suppliers
  • Representing the company at business networking events

Day to day book keeping & financials

  • Some book keeping tasks with MYOB
  • Overseeing accounts payable and accounts receivable in conjunction with the MD
  • Overseeing with bank account reconciliations
  • Ensuring our bills are paid on time and our clients pay us on time
  • Processing of internal forms such as expense claims, petty cash reconciliations
  • Assisting MD with cash flow forecasts and budgeting

Purchasing

  • Managing our purchase order log and credit with suppliers
  • Sourcing and purchasing inventory and computer components together with the technical team

General

  • Maintaining common areas tidy throughout the day and week, eg. preparing boardroom for meetings, keeping reception lobby tidy
  • Assisting to develop our operational procedures to ensure clients receive an experience that makes them go “wow!” each time they work with us
  • Plus much more!

You …

  • Must be eligible to work in Australia
  • Must have five years or more of proven experience in similar roles in small or medium business
  • Must have proven experience in a team leader or supervisory role
  • Must have prior accounts and book keeping experience
  • Must thrive for superb customer service and client satisfaction!
  • Must be able to work unsupervised, and take initiative
  • Must possess killer knowledge of Microsoft Word and Excel
  • Must be tech-savvy, knowing your bits from your bytes
  • Must have a professional demeanor and personality, but still be fun and involved with the team around you
  • Must be a problem solver and able to think for yourself
  • Must have faultless attention to detail – dot the I’s and cross the T’s
  • Must be able to put yourself in the clients shoes and look at something from their perspective
  • Must have an amazing phone manner and be a delight to talk to, and have a professional yet friendly email manner
  • Must be well groomed and well dressed
  • Must have own vehicle and drivers license
  • Above all, you must be reliable, punctual, a team player, and committed to making a difference!

Interested?

Email your CV to employment@aitsys.com.au with subject line “Senior Administration Officer position” and be sure to answer our super important section above! If you’re a recruiter, please don’t contact us; we’re cool with reading peoples CV’s.

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We’re hiring! Junior Administration Assistant required straight away!

Hiring-banner-2-2[ this job ad posted 27th October 2017 ]

Are you looking to gain more experience and responsibility in a small business environment? Do organised calendars and completed to do lists make your heart fill with pride on a job well done? Are you a whiz on the social media, have a killer phone manner, and can bust out professional yet friendly emails without batting an eye? Does a spreadsheet full of numbers fill you with curiosity rather than dread? Do you love learning?

We’re seeking an amazingly talented, reliable, and intelligent person to join our team, to fill the role of Junior Administration Assistant. You’ll be taking care of a wide variety of tasks throughout the office and business, and being the first person people see when they visit us. We’re a well-established and comfortably growing IT services provider, and we look after the IT requirements for small and medium businesses throughout Australia. The position is part time, based in Malaga, WA, and we’re needing you for 20-24-ish hours a week.

The role has exposure to nearly every area of the business, and, working under the supervision and guidance of the Senior Administration Officer, you will be responsible for activities listed below, including first point of contact duties, social media management, data entry into MYOB (training provided if required), purchasing of supplies, making marketing happen, making people feel awesome, as well as assisting the Senior Administration Officer and Managing Director in the day to day business operations.

We’re super pumped to be able to offer this role as one of two new administrative positions within our established, fun, and modestly successful company. Both roles are collaborative, working together on common tasks throughout the course of a week, but they differ in responsibility from each other. This job ad is for the Junior Administration Officer; there is also a Senior Administration Officer role available.

*** SUPER IMPORTANT *** We’re expecting to receive a lot of applications for this role, so, you’ll need to get our attention somehow. How is up to you. Plus, please tell us:

  • Why you’re an exceptional candidate,
  • What your biggest career success story is,
  • What your biggest stuff up at work has been and the lessons it taught you (don’t stress, we all make mistakes).

Responsibilities include…

Reception / First Point of Contact

  • Talking. You’ll be doing a lot of talking, via phone, face to face, and email. You need to be able to write clearly, be friendly, have amazing phone manner, and be a delight to deal with.
  • “Director of First Impressions” for visitors to the office – you’ll be the first person they see and are greeted by
  • Receptionist tasks such as call answering and message taking, mail runs, and other typical front-of-house tasks, such as tea and coffee prep for visitors
  • You’ll have a swanky reception desk and counter all to yourself; complete with your own Sonos & Spotify

General administrative

  • Assisting the Senior Administration Officer in delegated tasks
  • Assisting the entire team with day to day activities, such as calendaring, scheduling, communications, data entry
  • Assisting our technical team with administrative tasks and non-technical tasks
  • Assisting to maintain our service agreement register & billing
  • Minor invoicing of work completed by the technical team, and reporting of products and services to clients
  • Engaging with new clients to get all of their details into our systems, helping with the client onboarding process, making them feel welcome!

Marketing

  • Spreading the word about us and what we’re doing on social media – Facebook, Google Plus, and LinkedIn – basically, making us look cooler than our competitors? 🙂
  • Working with the Senior Admin officer and Managing Director to implementing the existing marketing plan and develop new marketing strategies
  • Arranging gifts and rewards for clients and suppliers

Day to day book keeping & financials

  • Entry level book keeping / data entry tasks with MYOB – full training and guidance provided
  • Assisting with accounts payable and accounts receivable – full training and guidance provided
  • Assisting with bank account reconciliations – full training and guidance provided

Purchasing

  • Purchasing of supplies and technical components
  • Purchasing of stationary and staff amenities
  • Liaising with suppliers and clients regarding the status of deliveries and orders
  • Assisting with maintaining our purchase order log

General

  • Maintaining common areas tidy throughout the day and week, eg. preparing boardroom for meetings, keeping reception lobby tidy
  • Assisting to develop our operational procedures to ensure clients receive an experience that makes them go “wow!” each time they work with us
  • Plus much more!

You …

  • Must be eligible to work in Australia
  • Must have at least two years proven experience in similar roles in small or medium business
  • Must thrive for superb customer service and client satisfaction!
  • Must be able to work unsupervised, and take initiative
  • Must possess good knowledge of Microsoft Word and Excel
  • Must be tech-savvy, knowing your bits from your bytes
  • Must have a professional demeanor and personality, but still be fun and involved with the team around you
  • Must be a problem solver and able to think for yourself
  • Must have faultless attention to detail – dot the I’s and cross the T’s
  • Must be able to put yourself in the clients shoes and look at something from their perspective
  • Must have an amazing phone manner and be a delight to talk to, and have a professional yet friendly email manner
  • Must be well groomed and well dressed
  • Above all, you must be reliable, punctual, a team player, and committed to making a difference with an awesome team!

Interested?

Email your CV to employment@aitsys.com.au with subject line “Junior Administration Assistant position” and be sure to answer our super important section above! If you’re a recruiter, please don’t contact us; we’re cool with reading peoples CV’s.

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Alert: WiFi networks susceptible to hack from “KRACK” vulnerability

wifi-10x10-FBImportant news has come in over the weekend regarding a “KRACK” attack against modern WiFi networks, whereby an attacker can silently capture and read data transmitted over the WiFi network, despite the data being encrypted – capturing usernames and passwords, credit cards, bank logons, emails, and much more.

It is extremely serious, and whilst it is early days, the hack method is likely to be weaponized in short notice by those of malicious intent.

 

Updates to this issue

23/10/2017: All of our clients running Ubiquiti UniFi access points have now had those access points patched and are no longer vulnerable. Sophos and Cyberoam devices do not yet have a patch available.

What we’re doing about it

Clients using our Ubiquiti UniFi WiFi access point systems will be upgraded automatically over the next few days, requiring a minor outage to WiFi as the devices reboot. This will be done outside of business hours.

Clients using other WiFi access point systems will be contacted in the next few days to arrange an upgrade to their devices providing WiFi where upgrades have been made available by the vendors, and where no upgrade is available we will be contacting you with further information.

Technical information about the issue

The information below is an excerpt from www.krackattacks.com, taken on 16th October 2017, where the discoverers of the vulnerability discuss it in great detail:

We discovered serious weaknesses in WPA2, a protocol that secures all modern protected Wi-Fi networks. An attacker within range of a victim can exploit these weaknesses using key reinstallation attacks (KRACKs). Concretely, attackers can use this novel attack technique to read information that was previously assumed to be safely encrypted. This can be abused to steal sensitive information such as credit card numbers, passwords, chat messages, emails, photos, and so on. The attack works against all modern protected Wi-Fi networks. Depending on the network configuration, it is also possible to inject and manipulate data. For example, an attacker might be able to inject ransomware or other malware into websites.

The weaknesses are in the Wi-Fi standard itself, and not in individual products or implementations. Therefore, any correct implementation of WPA2 is likely affected. To prevent the attack, users must update affected products as soon as security updates become available. Note that if your device supports Wi-Fi, it is most likely affected. During our initial research, we discovered ourselves that Android, Linux, Apple, Windows, OpenBSD, MediaTek, Linksys, and others, are all affected by some variant of the attacks. For more information about specific products, consult the database of CERT/CC, or contact your vendor.

For more information

This issue is still quite new, and we will be updating this blog post on a regular basis as news unfolds. You can also keep an eye on our Facebook feed for updates. Meanwhile, please contact us should you have any queries or concerns about your own WiFi systems.

My WiFi already sucks, hacking is the least of my concern – can you make it better?

YES we can! If you suffer from poor WiFi coverage, slow WiFi speeds, or poor WiFi signal across your office space or multiple story office or home, we can assist. Maybe you want to offer secure guest WiFi within your office, or a WiFi hotspot at your restaurant, cafe, club, function room?

Not a problem, just get in touch with us and we’ll be able to assist. It’s cheaper than you think and you’ll wonder why you waited til now to get it sorted!

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We’re hiring! Administration Officer role available

d5b39326907ff71dbc321f94d2031063_hiring-restorative-justice-were-hiring-clipart_1066-738Are you ridiculously organized? Do you eat to-do lists for breakfast and spit them out before lunch, and then get cravings to finish off another to-do list before afternoon tea? Do you believe variety is the spice of life? Sick of menial roles where you don’t get a chance to make a difference and your suggestions fall on deaf ears? Do you want to be the vital cog that makes all the wheels turn in a small business?

Our amazingly talented and ever reliable Admin guru Megan is heading off to her dream job after smashing her uni degree for six, so we’re seeking an equally amazingly talented, reliable, and intelligent person to join our team, to fill the role of Administration Officer, taking care of a huge variety of tasks administrative tasks throughout the office and business. We’re a well-established and comfortably growing IT services provider, and we look after the IT requirements for small and medium businesses throughout Australia. This is a flexible position based in Malaga, WA, and we’re looking someone available for 30+ hours a week either over four or five days – we’re flexible.

The role has exposure to just about every area of the business, and, working with our entire team you will be responsible for activities listed below, including first point of contact duties, contract editing and review, entry level book keeping duties in MYOB (training provided if required), purchasing, marketing, making people feel awesome, as well as assisting the Managing Director in the day to day business operations.

This role has the potential to develop into an Office Manager position for the right person within the next 18-24 months, with first point of contact tasks delegated to an office junior under your supervision. But you have to earn your stripes first.

*** SUPER IMPORTANT *** We’re expecting to receive a lot of applicants for this role, so, you’ll need to get our attention somehow. How is up to you. Plus, please tell us:

  • Why you’re an exceptional candidate,
  • What your biggest career success story is,
  • What your biggest stuff up at work has been and the lessons it taught you (don’t stress, we all make mistakes).

Responsibilities include…

Reception / First Point of Contact

  • Talking. You’ll be doing a lot of talking, via phone, face to face, and email. You need to be able to write clearly, be friendly, have amazing phone manner, and be a delight to deal with.
  • Receptionist tasks such as call taking, mail runs, liaising with couriers, and other typical front-of-house tasks, tea and coffee prep for visitors

General administrative

  • Assisting the MD in day to day activities, such as calendaring, scheduling, communications, data entry
  • Assisting our technical team with administrative tasks and non-technical tasks
  • Assisting to maintain our service agreement register & billing
  • Invoicing work completed by the technical team, and reporting of products and services to clients
  • Engaging with new clients to get all of their details into our systems, helping with the client onboarding process, making them feel welcome!

Marketing

  • One day each week dedicated to marketing the company
  • Implementing the existing marketing plan
  • Developing new marketing strategies for our WA and Tasmanian offices
  • Measuring the results of marketing efforts
  • Arranging gifts and rewards for clients and suppliers

Day to day book keeping & financials

  • Book keeping tasks with MYOB
  • Assisting with accounts payable and accounts receivable
  • Assisting with bank account reconciliations
  • Making sure our bills are paid on time and our clients pay us on time
  • Processing of internal forms such as expense claims, petty cash reconciliations
  • Assisting MD with cash flow forecasts and budgeting

Purchasing

  • Sourcing and purchasing inventory and computer components
  • Maintaining our purchase order log
  • Finding out where the order from Sydney has gone and why it is taking so long

General

  • Maintaining common areas tidy throughout the day and week, eg. preparing boardroom for meetings, keeping reception lobby tidy
  • Assisting to develop our operational procedures to ensure clients receive an experience that makes them go “wow!” each time they work with us
  • Plus much more!

You …

  • Must be eligible to work in Australia
  • Must have at least two years proven experience in similar roles in small or medium business
  • Must thrive for superb customer service and client satisfaction!
  • Must be able to work unsupervised, and take initiative
  • Must possess good knowledge of Microsoft Word and Excel
  • Must be tech-savvy, knowing your bits from your bytes
  • Must have a professional demeanor and personality
  • Must be a problem solver and able to think for yourself
  • Must have faultless attention to detail – dot the I’s and cross the T’s
  • Must be able to put yourself in the clients shoes and look at something from their perspective
  • Must have an amazing phone manner and be a delight to talk to, and have a professional yet friendly email manner
  • Must be well groomed and well dressed
  • Must have own vehicle and drivers license
  • Above all, you must be reliable, punctual, a team player, and committed to making a difference!

Interested? Email your CV to employment@aitsys.com.au with subject line “Administration Officer position” and be sure to answer our super important section above! If you’re a recruiter, please don’t contact us.

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We’re hiring! Two positions available for IT Support Technicians!

We're hiring!Sick of boring IT work and putting out fires all the time? Do you want to have a positive impact to the lives of the people around you, and the businesses we support? Does being involved in proactively managed IT environments and preempting issues sound like your cup of tea?

We need a fun and intelligent person to join our team, to fill a full time role of IT Support Technician, taking care of a never ending variety of tasks within our technical support department. We’re a growing managed services provider, and we look after the IT requirements for small and medium businesses throughout Australia. This is a full time position based in Malaga, WA. It’ll provide you with MASSIVE exposure to myriad technologies, best practices, and theories.

Within our growing team you will be responsible for performing helpdesk duties, providing level 1 and level 2 technical support to clients remotely, on site, and on our workbench, and level 3 support where your skills are proven. The vast majority of work revolves around providing professional service to clients – so be prepared to tell us what makes you a professional, and be prepared to demonstrate it.

We’re very much a people-first company, so if the thought of building long lasting relationships with your co-workers and our clients gets you excited, then you should apply for this role straight away. We’re hiring ASAP!

As for remuneration – you tell us what you think your talents are worth!

Duties and Responsibilities include:

  • Helpdesk – answering emails, phone calls, assisting the technical support team with triage of support requests and scheduling
  • Fixing IT problems for our clients on site, remote, and on our workbench
  • Implementing new systems and solutions for clients
  • Accurately documenting work performed and recording it in our job system
  • Following our standard operating procedures and “rules of the game”
  • Implementing new computer systems for clients
  • Installing printers, PC’s, laptops, servers, and network devices for clients
  • Wiring up server cabinets, communications cabinets, and crawling around under desks to perform tidy installations
  • Looking out for your team mates
  • Plus a great deal more

You …

  • Must have common sense!
  • Must be eligible to work within Australia to be considered for this role.
  • Must have a CompTIA A+ certification or equivalent experience, at minimum.
  • Must have prior commercial IT experience, in the small and medium business realm.
  • Must thrive for superb customer service and client satisfaction!
  • Must be able to work unsupervised, and take initiative.
  • Must include the statement “all your base are belong to us” in your application to prove that you have actually read this advertisement and are serious about the job.
  • Must have a professional demeanour and personality but be friendly.
  • Must be a problem solver and able to think for yourself, and realize the limits of your knowledge.
  • Must have faultless attention to detail – dot the I’s and cross the T’s
  • Must be able to put yourself in the clients shoes and look at something from their perspective
  • Must have an amazing phone manner and be a delight to talk to, and have a professional yet friendly email manner
  • Must be well groomed and well dressed
  • Must have your own reliable vehicle, and driver’s license
  • Above all, you must be reliable, punctual, a team player, and committed to making a difference!

Interested? Email your CV to employment@aitsys.com.au and tell us why you’d be a great candidate!

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5 bad habits leaving your business vulnerable to threats

shutterstock_380087800While technology makes it easier for businesses to do their work, it also exposes them to threats that didn’t exist decades ago. For example, if someone wanted to steal a company’s data in the past, they had to physically travel to that business’ location where their data is stored, break in and steal it. A lot more risk involved in getting caught! Not anymore. Now someone can simply hack into the company’s server and potentially get their hands on all the data that’s stored there, potentially damaging your entire business and exposing confidential files.

So, how do you keep your business safe from these threats? Here are 5 bad habits that are leaving your business vulnerable to threats.

1. Not backing up your data.

This is a common occurrence where businesses put their eggs in one basket. We can’t stress enough the importance of using a cloud server to access your files, but also keep a hard drive back up of the files daily, or weekly to ensure nothing ever goes missing and if you do find yourself vulnerable to a threat, you have all the data you need still. Does your business have a server? It’s even more important to backup your data and more regularly.

2. Not changing your passwords.

What happens if a hacker gets their hands on your current passwords? Most likely, they will be able to use it on your other accounts as well. So, it is essential to change them as often as you can–it can be a headache to do, but it’s worth it. Speak to our team about automated systems that prompt your staff to update their password every month. If one is at risk, you could soon be all at risk. We advise on a blanket approach to all team members. Oh, and don’t use passwords that are easy to guess like 123456, password, or your birthday.

3. Not educating your team about potential threats.

It’s important to make your employees aware of these threats. Remind them often about these as well until it becomes a part of their system. Not only will that lower your exposure, but it will also help you avoid some of the most common reasons why security breaches happen in the first place (e.g. easy passwords).

4. Sharing files that are potentially unsafe.

If you receive an unexpected email from a colleague that asks you to open an attached file, don’t open it. Rather, confirm it with them through email or personally if they did send you an email with a file. Call it paranoid, but it just helps prevent viruses from being downloaded in your computer and being spread across your network.

5. Not hiring a professional IT team.

With so many risks out there, it’s a great solution to have an experienced IT team on board to ensure your business isn’t at risk of any downtime. If an in-house IT team isn’t needed, speak to us about out sourcing your IT and enjoy all the benefits of an IT team without the overheads.

Are you guilty of any of the above? Don’t stress, a lot of people are. We are on hand to conduct a risk assessment of your current system to ensure everything is ticking along is it should and you are not at risk of any potential threats to your data. Give us a call today.

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