About

Perth, Western Australia

With our Perth office based in the northern suburb Malaga, we can provide you with all of the computer and IT services your small business needs – like computer and network support, sales, repairs, installation, and configuration – and help you on the journey to cost effective, trouble free computing.

We service all of the Perth metropolitan area, including main business hubs within the city and surrounding regional areas throughout Western Australia.

Areas we service throughout Perth and WA

Computer support in in Perth, Western Australia

We’re happy to look after you wherever you’re located. We have clients in common business hubs such as Perth City, Malaga, Morley, Dianella, Inglewood, Mount Lawley, Balcatta, Belmont, Burswood, Redcliffe, Rivervale, Kewdale, Victoria Park, Landsdale, Wangara, West Perth, East Perth, Subiaco, Osborne Park, Midland, North Perth, and Scarborough.

We also venture south of the river! You’ll find us working with clients in Belmont, Burswood, Redcliffe, Rivervale, Kewdale, Victoria Park, Canning Vale, Jandakot, Myaree, and South Perth.

There’s no call out fee for clients within a 50km radius of our office in Malaga. Beyond 50km we only charge on mileage!

We also provide computer support in regional areas around WA

We also look after clients that aren’t in the big smoke, in places like Rockingham, Mandurah, Busselton, Bunbury, Margaret River, Albany, Collie, Boddington, Gingin, Northam, Lancelin, Cervantes, Jurien Bay, Geraldton, Kalgoorlie, and everywhere in between.

With WA being very mining-centric for most of the last decade, we’ve also found ourselves working with clients in the resources & oil and gas sectors. We’ve handled on site and remote work in places like Newman, Wiluna, Nullagine, Dampier, and Port Hedland.

Taking care of IT in regional areas does present its challenges, with parts not being readily available and distance a considerable factor that influences on site response times. Our experience has proven that the best way to combat this is to adopt a proactive approach – where prevention of IT issues is better than the cure. Successful results for clients in regional areas are practically guaranteed by being proactive.

Why your business in Perth needs us looking after your IT

Does your current IT provider care? Can you rely on them when you need them most?

We take our responsibilities very seriously. We’re there when you need us, taking care of your business and staff with proactive solutions and services. From managed services, cloud solutions, to help desk support and onsite consultations, our team can provide you with a diverse range of services and support that are synonymous with our name.

Green TickCompetitive fees and great value

We regularly mystery-shop our competitors to ensure our fees are competitive in the market place. You won't find better value for money anywhere else!

Green TickAustralian service desk

Phone and email support from a local IT support team with vast experience and a cutting edge job ticketing system.

Green TickDetailed reporting and transparency

We aim to be transparent with our duties, so our technical team keeps detailed records of work performed. We send these to you each month so you know exactly what we've done for you.

Green TickYour own account manager

Your dedicated account manager knows your IT systems inside and out, and is your single point of call for everything above day to day help desk requests.

Green TickFriendly and caring nature

Our team cares for your IT as if it were our own, and your people trust our friendly staff to assist them with any and all IT requirements.

Green TickLong term solutions for clients

Putting out IT fires doesn't get anyone anywhere. We're all about long term solutions and outcomes for clients.

Green TickNo skimping on quality

The market is flooded with low cost and low quality options for businesses - none of which last the test of time. We only work with quality components that we can rely on for years, rather than months.

Green TickExtended help desk availability

With help desk support on both sides of Australia, our helpdesk is available from 8am AEST to 5pm AWST. After hours support is available from our on call technicians too!

Full service capabilities

General Services

We primarily work with Microsoft Windows based environments, and we provide Linux and Apple OSX services on a best effort / case by case basis.

We sell, install, configure, support, and maintain:

  • Desktops, laptops, and tablet computers.
  • Microsoft Windows and Linux Servers.
  • Networking devices such as routers, switches, WiFi access points.
  • Storage devices such as NAS and SAN.
  • Printers and multifunction devices.
  • Peripherals such as monitors, keyboards, mice, projectors, board room televisions, smartboards.

We have a range of technical support services that you’d expect to find at any good IT provider. We’re confident that we will deliver our services better than our competitors, and we provide a written Service Guarantee to back that up.

  • Installation, troubleshooting, repair, and decommissioning the systems and devices as above
  • Supply, installation, and troubleshooting of third party software
  • On site support, remote support, and help desk services via telephone and email
Cloud and Internet Services

Through our activCloud brand, we provide the following Cloud and Internet services.

  • Website hosting and management – with special packages for web designers.
  • Domain registration and renewals.
  • Cloud based automated backup storage.
  • activCloud Hosted Exchange: Cloud based Microsoft Exchange hosting.
  • activCloud Spambuster: Cloud based email spam and virus filtering, protection, and redundancy.
  • Internet connections via ADSL, SDSL, Bonded DSL, Ethernet over Copper, Fibre optic, Satellite communications.
Solution and technology based competencies
  • Microsoft Windows operating systems, desktops and servers
  • Virtualization technologies, such as VMware and Microsoft Hyper-V
  • Data and system backup and recovery with Veeam, ShadowProtect, and BackupExec
  • Security technologies (antivirus, antimalware, antispam)
  • High availability and redundancy technologies
  • Remote and Branch office inter-connectivity over the internet
  • Environmentally friendly computing
  • Thin-client computing
New offices, office relocations, new company start ups
  • Initial consultation and IT costings prior to company launch
  • Supply and configuration of new IT environments to prepare for company launch
  • Office fit outs prior to premises occupation – consultations, internet connections, data cabling, air conditioning, WiFi site surveys, power protection
Consultation & IT Management
  • IT best practices
  • IT policies and procedures
  • IT strategy
  • IT budgets and forecasts
  • Data availability, backups, and disaster planning and preparation
  • Integration of IT and communications devices
  • Complete management of all IT assets and functionality for clients
  • Fulfillment of IT Director / IT Manager / IT Department roles
Special Projects
  • Project feasibility, implementation, support, and maintenance
  • Test labs and proof of concept implementations
  • Consultation and management of IT components for office relocations and refurbishments

Some cool things about our Perth office

Our colour palette theme decorations within our office
Our colour palette theme decorations within our office

In August 2014 we moved into our current office, at Unit 3, 23 Exhibition Drive, Malaga, after four years on Kent Way, also in Malaga. Our new office was an empty shell when we signed the lease, and we’ve completed a custom fit out that suits our requirements perfectly.

  1. We moved from 98m2 to 165m2, and just in the nick of time – we were cramped, on top of each other, and needed not only room to move but room to grow!
  2. We’ve space available to cater for 12 to 14 staff; we’re about halfway there in filling it.
  3. We use 100% LED lighting in the office, saving over 50% on our energy costs.
  4. We love the fact that we have oodles of parking available for visitors and staff – being next to JB HiFi and Beyond Tools means huge car parks and lots of free car bays.
  5. The Fremantle doctor (aka the seabreeze) flows right into our windows at the front of the office, creating a wonderful breeze of fresh air that flows through the office on afternoons!

See what our clients have to say …

As a consultancy with employees accessing project data on our servers downtime has a significant impact on our business. Before implementing serverCare we had frequent interruptions but now our system is very reliable. The reports activIT send us each month make it easy to identify any areas of concern that need looking into.

www.addenergygroup.com

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