CLIENT SUPPORT

Contact us for rapid IT support

If your support request is urgent or outside of our helpdesk hours below, please phone it through to us instead of emailing it.

Calls outside of our helpdesk hours will go through to our on-call technician’s mobile phone; please leave a voice mail if there is no immediate answer.

Australia widePhone 1300 228 480
Select option 2 for support
Western Australia
Helpdesk number
+08 6102 6214
Open 8:30am to 5pm AWST
Tasmania
Helpdesk number
+03 6441 5295
Open 8:30am to 5pm AEST/AEDT
Simply complete the form below to email our technical support team.

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Would you like to attach a file, like a screenshot or .zip?

Hi valued clients! Simply use the forms on this section of our website to request common tasks to be performed by us.

Please note that after you’ve completed the form, you’ll receive a copy of the submitted form, and we will call you to confirm your identity and obtain verbal authorization before proceeding.

  • User accounts
    Request new user accounts, permissions changes and account closures

Download our remote support tool

Have you been asked to download our remote support tool?

Please enter the password:

Product Downloads

A variety of product downloads are available – a password is required to access them.

Free IT security and alert advisory emails

Keep on top of the latest IT security threats to you and your workplace, with our IT security and alert emails, delivered free to your inbox daily at 11am.

They help you stay vigilant against viruses, malware, scams, and other nasty things that you don’t want on your computer system.

Sign up for free! No threats to worry about? We won’t send you anything.

Knowledge base

Our knowledge base contains tips and tricks for every day computer use.

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